pslot Privacy Policy

This Privacy Policy applies to all personal data collected by pslot through the pslot.cam website, mobile interfaces, and all associated services (collectively, "the Platform"). By creating a pslot account or using any part of the Platform, you acknowledge that you have read, understood, and consented to the data processing practices described in this Privacy Policy.

pslot operates within the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR) and complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations as issued by the National Privacy Commission (NPC).

This Privacy Policy should be read in conjunction with pslot's Terms & Conditions, which govern your use of the Platform. Where there is any conflict between these documents, the Terms & Conditions shall prevail on matters of platform usage, while this Privacy Policy governs all matters relating to personal data processing.

For the purposes of Philippine data protection law, pslot is the data controller responsible for your personal data. This means pslot determines the purposes and means of processing your personal data and is accountable for ensuring that processing complies with applicable data protection laws.

pslot has appointed internal data protection personnel responsible for overseeing compliance with this Privacy Policy and Philippine data protection regulations. If you have any questions about how pslot processes your personal data or wish to exercise any of your privacy rights, you may contact pslot's data protection team using the contact details provided in Section 15 of this Privacy Policy.

pslot collects several categories of personal data from players in order to operate the Platform, comply with regulatory requirements, prevent fraud, and provide customer support. The types of personal data we collect include:

pslot collects personal data through multiple channels during your interaction with the Platform:

• Direct Collection: When you register for a pslot account, you provide identity data, contact data, and payment information directly through registration and KYC forms.
• Automatic Collection: Technical data such as IP address, device information, and browsing behavior is collected automatically through cookies, server logs, and analytics tools when you access the Platform.
• Transaction Processing: Financial data is collected when you make deposits, place wagers, or request withdrawals through the pslot cashier.
• Gameplay Monitoring: Gaming activity data is recorded automatically during live casino sessions, slot play, sports betting, and bingo participation.
• Customer Support Interactions: Communication data is collected when you contact pslot's support team via live chat, email, Viber, or Messenger.
• Third-Party Sources: In limited cases, pslot may receive data from third parties such as payment processors (GCash, Maya, banks), identity verification services, or fraud prevention providers to verify information you have provided or to detect fraudulent activity.

pslot processes your personal data for the following purposes, all of which are necessary for the operation of the Platform and compliance with legal obligations:

• Account Management: To create, maintain, and administer your pslot account, including account authentication and security.
• Age and Identity Verification: To verify that you are at least 21 years of age as required by PAGCOR regulations and to confirm your identity through KYC procedures before processing withdrawals.
• Transaction Processing: To process deposits, wagers, winnings, and withdrawals through approved payment methods including GCash, Maya, and Philippine banks.
• Regulatory Compliance: To comply with PAGCOR licensing conditions, anti-money laundering laws, suspicious transaction reporting requirements, and other legal obligations imposed on licensed gaming operators in the Philippines.
• Fra ud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized access, and other prohibited conduct on the Platform.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling behavior and to administer responsible gaming tools including deposit limits, self-exclusion, and cooling-off periods in accordance with PAGCOR requirements.
• Customer Support: To respond to your enquiries, resolve complaints, and provide technical assistance.
• Platform Improvement: To analyze how the Platform is used in aggregate and to improve game offerings, user experience, and technical performance.
• Marketing Communications: Where you have provided separate consent, to send you promotional offers, bonus notifications, and gaming updates. You may withdraw this consent at any time by contacting pslot support.

Under the Philippine Data Privacy Act of 2012, pslot processes personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and pslot — including account management, transaction processing, and platform access — is carried out on the basis of contractual necessity.
• Legal Obligation: Processing required to comply with PAGCOR licensing conditions, anti-money laundering laws, tax obligations, and court or regulatory orders is carried out on the basis of legal obligation.
• Legitimate Interest: Processing carried out for fraud prevention, platform security, and aggregate analytics is based on pslot's legitimate interests as a regulated gaming operator, balanced against your privacy rights.
• Consent: Processing carried out for direct marketing communications is based on your explicit consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

pslot does not sell, rent, or trade your personal data to third-party marketers. Your personal data may be shared only in the following limited circumstances:

• Regulatory Authorities: pslot is required by law to share certain personal data and transaction records with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine regulatory bodies upon lawful request or as part of mandatory reporting obligations.
• Payment Processors: Financial data is shared with payment processors — including GCash, Maya, and Philippine banking partners — to the extent necessary to process your deposits and withdrawals. These processors handle your data under their own privacy policies and applicable financial services regulations.
• Identity Verification Providers: KYC documents and identity data may be shared with accredited identity verification service providers engaged by pslot to conduct KYC checks. These providers are contractually bound to process your data only for verification purposes.
• Game Providers: Certain gameplay technical data may be shared with pslot's game providers — such as PG Soft, Pragmatic Play, JDB, and JILI — solely for the purpose of game operation, dispute resolution, and RNG audit compliance. Game providers do not receive your identity or financial data.
• Technology and Infrastructure Partners: pslot engages technology partners for hosting, cybersecurity, analytics, and customer support infrastructure. These partners process data as data processors on pslot's behalf under contractual data processing agreements and are not permitted to use your data for their own purposes.
• Law Enforcement: pslot will disclose personal data to law enforcement authorities where required to do so by a valid court order, warrant, or applicable Philippine law.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of pslot's business, personal data held by pslot may be transferred to the relevant successor entity, subject to continued compliance with this Privacy Policy and applicable data protection laws.

pslot retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. The general retention periods applied by pslot are as follows:

• Account and Identity Data: Retained for the duration of your active pslot account plus a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements under Philippine law.
• Transaction Records: Financial transaction records including deposits, wagers, and withdrawals are retained for a minimum of five (5) years following the transaction date as required by PAGCOR and AMLC regulations.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years following account closure or the last transaction date, whichever is later.
• Customer Support Communications: Support correspondence and complaint records are retained for three (3) years following the resolution of the relevant interaction.
• Marketing Data: Where consent for marketing communications has been withdrawn and no other legal basis for retention applies, marketing preference data will be deleted within thirty (30) days of the withdrawal of consent.
• Technical Logs: Server access logs and technical security data are retained for a maximum of twelve (12) months, unless longer retention is required for an ongoing fraud investigation or legal proceeding.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in a manner that prevents re-identification. Where data cannot be immediately deleted due to technical constraints, it will be isolated from active processing until deletion is completed.

pslot implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption in Transit: All data transmitted between your device and pslot's servers is protected by 256-bit SSL/TLS encryption — the same standard used by Philippine banks for online banking. This applies to all sessions on the pslot platform regardless of device type.
• Encryption at Rest: Sensitive personal data stored on pslot's servers, including identity documents and financial records, is encrypted at rest using industry-standard encryption protocols.
• Access Controls: Access to personal data within pslot's systems is restricted to authorised personnel who require access to perform their job functions. Access is controlled through role-based permissions, multi-factor authentication, and access logging.
• Two-Factor Authentication: Players are able to enable Two-Factor Authentication (2FA) on their pslot accounts via SMS OTP to add an additional layer of account security beyond the password.
• Penetration Testing: pslot's platform and infrastructure undergo regular security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: pslot maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, pslot will notify the National Privacy Commission and affected players in accordance with the timelines prescribed by Philippine data protection regulations.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pslot:

• Right to Be Informed: You have the right to be informed about the personal data that pslot collects about you, the purposes for which it is processed, how long it is retained, and with whom it is shared. This Privacy Policy fulfils pslot's obligation to inform you.
• Right of Access: You have the right to request a copy of the personal data that pslot holds about you. pslot will provide this information in a readable format within thirty (30) calendar days of a verified request.
• Right to Rectification: You have the right to request the correction of inaccurate or incomplete personal data held about you. You can update most account details directly in your pslot account settings. For data that cannot be self-corrected, contact pslot support.
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected and where no legal obligation requires its retention. Note that regulatory retention requirements — particularly for KYC and transaction records — may prevent immediate deletion of certain data categories following account closure.
• Right to Data Portability: You have the right to receive a copy of personal data you have provided to pslot in a structured, commonly used, and machine-readable format, and to request its transmission to another data controller where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You also have the right to object to processing based on pslot's legitimate interests where you have grounds relating to your particular situation.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that pslot has processed your personal data in violation of the Data Privacy Act.

To exercise any of these rights, submit a written request to pslot's data protection team using the contact details in Section 15. pslot will respond to all data subject rights requests within thirty (30) calendar days of receipt of a verified request. Identity verification may be required before processing rights requests to protect against unauthorized third-party requests.

pslot uses cookies and similar tracking technologies on the Platform to support essential functionality, remember your preferences, and improve your experience. The types of cookies pslot uses are as follows:

• Strictly Necessary Cookies: These cookies are required for the Platform to function. They include session authentication tokens, security cookies, and load-balancing cookies. These cannot be disabled without breaking core Platform functionality.
• Functional Cookies: These cookies remember your preferences such as language settings, game display preferences, and lobby configuration. Disabling these cookies will not prevent access to the Platform but may reduce personalisation.
• Analytics Cookies: pslot uses aggregated analytics data to understand how players navigate and use the Platform. This data is processed at the aggregate level and is not used to identify individual players. You may opt out of analytics tracking through your browser settings.
• Security Cookies: Cookies used for fraud detection, suspicious login monitoring, and device fingerprinting support pslot's security infrastructure. These are necessary for account protection and cannot be disabled.

You can manage cookie preferences through your browser settings. Most browsers allow you to view, delete, and block cookies from specific websites. Note that blocking strictly necessary cookies may prevent you from accessing your pslot account. For detailed guidance on managing cookies, refer to your browser's help documentation.

pslot does not knowingly collect personal data from persons under the age of 21. The Platform is strictly for adults aged 21 and above in accordance with PAGCOR's minimum age requirements for online gaming in the Philippines. Age verification is conducted during account registration and KYC, and pslot enforces this requirement without exception.

If pslot becomes aware that personal data has been collected from a person under the age of 21, the relevant account will be immediately closed, all associated data will be deleted to the extent permitted by regulatory retention requirements, and all pending transactions will be cancelled. Any bonus funds or winnings associated with such an account will be forfeited in accordance with PAGCOR regulations.

As an online gaming platform that uses globally distributed technology infrastructure and game providers, some of your personal data may be processed on servers or by service providers located outside the Philippines. Where such international transfers occur, pslot ensures that:

• The receiving country or organisation provides an adequate level of data protection comparable to Philippine data protection standards.
• Appropriate contractual safeguards — such as data processing agreements incorporating standard contractual clauses — are in place between pslot and the receiving party.
• The transfer is limited to the minimum data necessary for the specific processing purpose, in accordance with data minimisation principles.

Game providers such as PG Soft, Pragmatic Play, JDB, and JILI operate internationally. Gameplay technical data shared with these providers for RNG audit and game operation purposes is processed under contractual arrangements that impose data protection obligations consistent with Philippine law.

pslot reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, regulatory requirements, or Platform functionality. The effective date of the current version is displayed at the top of this document.

Where changes to this Privacy Policy are material — meaning they significantly affect how we collect, use, or share your personal data — pslot will notify registered players by email to the address on file at least fourteen (14) days before the changes take effect, where operationally practicable. For changes required immediately due to legal or regulatory obligation, the updated Policy will take effect upon publication.

Your continued use of the pslot Platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with a revised Privacy Policy, you should close your account and withdraw any remaining funds before the effective date of the revision.

If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or want to report a privacy concern, please contact pslot's data protection team through any of the following channels:

• Live Chat: Available 24/7 via the pslot Platform. For urgent privacy concerns or account data issues, Live Chat provides the fastest response.
• Email: [email protected] — displayed as plain text only; this address is not a clickable link. For formal data subject rights requests or privacy complaints, please include "Privacy Request" in your subject line.

pslot aims to respond to all privacy-related enquiries and data subject rights requests within thirty (30) calendar days of receipt of a verified request. Complex requests may require additional time, in which case pslot will notify you of the extended timeline and the reason for the delay.

If you are not satisfied with pslot's response to a privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC). Information about the NPC's complaint process is available through official Philippine government channels.